The Bank of Finland's service to the general public mainly consists of information service. Most data, statistics and publications are available online. The Bank can also be contacted by telephone and email. Our information hot line provides answers to general questions and the statistics desk can be contacted in matters relating to interest rates and foreign currency exchange. The Bank of Finland Library is also open to the general public, and publicly available documents (as listed in the official Journal) can be viewed online.
The Bank of Finland publishes several research reports and publications about the Finnish economy that are targeted at the general public. An alert service using email is avalable, informing you when a new publication has been released. The annual report and quarterly publications are also available in print. Lists of subscribable publications can be found in the order forms of electronic and printed publications.
The Bank's customer service office is located at Rauhankatu 19 in Helsinki. It redeems markka-denominated banknotes and coins and converts them into euros and cents at their nominal value until 29 February 2012. The customer sevice office does not provide any traditional banking services, ie it does not sell euro or markka-denominated banknotes or coins. Nor does it sell collectable items, such as Finnish 1 or 2 cent coins. Furthermore, the customer service office does not provide foreign exchange services or accept euro deposits. The customer service office is open on weekdays from 10.00 am to 12.00 noon and from 1.00 pm to 3.00 pm.
Those interested in central banking and the history of money are welcome to visit the Bank of Finland Museum, located at Snellmaninkatu 2 in Helsinki. The museum is open to private individuals or groups on Tuesdays–Fridays from 11.00 am to 5.00 pm and on Saturdays–Sundays from 11.00 am to 4.00 pm. Admission is free of charge, guided tours should be booked in advance
The Bank also arranges lectures and presentations for groups, particularly of students, either at the Museum or in the Bank's facilities.